FlexyAgents — the AI customer support platform and AI assistant platform for customer service & operations
One AI customer service software stack: build AI customer support chatbots and internal copilots, connect knowledge bases and tools, run AI workflows for customer support, and deploy an omnichannel AI chatbot on web, WhatsApp, email, Slack, Teams, SMS, and APIs—with hosted or BYOK models and enterprise controls.
- Grounded answers from your knowledge—not generic model guesses.
- Hosted AI or BYOK with a clear control plane for LLM keys.
- Omnichannel deployment with automations across your stack.
How Flexy Agents works
From your first agent to every channel—without guesswork
Create an agent, connect knowledge and tools, automate workflows, deploy across web and messaging, then measure what ships to customers.
- 01
Create & configure your agent
Define role, tone, and guardrails—hosted or BYOK models and assistant policies that match your brand and compliance needs.
- 02
Connect your knowledge
Upload docs, crawl sites, and sync Notion, Zendesk, Confluence, Google Drive, Shopify, CRMs, and 20+ more sources.
- 03
Add automations & workflows
Trigger workflows from conversations and integrate with tools—so AI participates in processes, not just chat bubbles.
- 04
Deploy everywhere & improve
Website widget, hosted pages, WhatsApp, Slack, Teams, email, SMS, and APIs—then measure with analytics, team roles, and audit trails.
Start from the same starter templates you see under Agent templates in the dashboard—then define role, tone, models, and guardrails with hosted AI or BYOK so every assistant matches your brand and compliance needs.
Design the assistant
This is the first step in how Flexy Agents works: choose a template category (or refine from a blank slate), tune system behavior, and lock in policies before you connect knowledge or deploy channels.
Models, keys, and policiesBase (Default)
Balanced starter for any use case
General Assistant
Adaptable across many topics
Customer Support
Tickets, empathy, and FAQs
Sales
Products, pricing, and guidance
Lead Generation
Qualify interest and capture details
Technical
Docs, APIs, and troubleshooting
FAQ & Help
Self-serve answers from your content
Appointment Booking
Schedule, reschedule, and confirm visits
Connect uploads, crawls, and 27+ connector families into knowledge bases you assign to each agent—an AI chatbot that uses your documentation and company knowledge base, powered by retrieval augmented generation for customer support.
How RAG powers grounded answers
Retrieval-augmented generation here means: embed your approved content, retrieve the closest chunks from the knowledge bases attached to each agent, rank and filter them, then let your chosen model answer using that context—so responses align with what you connected, not only what the model memorized.
Knowledge ingestion
Uploads, site crawls, and connector syncs land in your org’s knowledge bases. Content is split into searchable chunks and tied to sources and metadata.
Embeddings & indexing
Chunks are embedded for semantic similarity; each user question gets an embedding too so we can match meaning, not just keywords.
Retrieval & ranking
We search assigned knowledge bases with vector similarity, then apply ranking signals and filters so the best passages surface first.
Grounded answers
Top passages are assembled into the model prompt together with your agent’s system and behavior rules so answers stay on-policy and cite where they came from.
Integrations & connectors
Connect Flexy Agents to your tools
How documents and apps feed your agent: connect help content, CRM, commerce, files, and calendars into your knowledge bases and automations—so assistants stay aligned with the systems your team already uses.
Below are the connector families we highlight (27 sources). Third-party marks belong to their owners.
Documentation & support
- Notion
- Zendesk
- Confluence
- ServiceNow
- Slite
- ClickUp
- Intercom
- Help Scout
- Freshdesk
Commerce & catalogs
- Shopify
- WooCommerce
- BigCommerce
- Magento
CRM & marketing
- Salesforce
- HubSpot
- Pipedrive
- Zoho CRM
Files & collaboration
- Google Drive
- Dropbox
- Box
- OneDrive
- SharePoint
Calendars & booking
- Google Calendar
- Outlook Calendar
- Apple / iCloud Calendar
- Calendly
- Cal.com
Automations & workflows
Turn chats into workflows across your stack
Automations let your assistant do something when events happen—not only generate text. Connect conversation signals to Slack, support tools, CRM, commerce, and custom HTTP endpoints so operations keep moving.
Trigger from real conversations
When a user message or session matches your rules—intent, tags, escalation, or custom events—FlexyAgents can start a workflow instead of stopping at a reply.
Reach the tools you already use
Notify Slack, post to email, call HTTP APIs, and fire webhooks so tickets, CRM records, and internal processes stay in sync.
Compose steps, not one-off scripts
Chain actions with guardrails in the automation builder so teams can change behavior without redeploying code.
Example flow
Conversation
Widget, API, channels
Flexy Agent
Rules & context
Logos illustrate typical destinations—your live automations use the apps and endpoints you configure.
Omnichannel deployment
Deploy agents on your site, your stack, and every major channel
On the web, you drop in a lightweight JavaScript snippet for the chat widget—or publish a hosted help page with your branding. In chat and messaging, you connect the same agent to Slack, Teams, WhatsApp, and more so one brain answers everywhere your customers already are. For custom products, use the API and webhooks to wire conversations into your own apps and backends.
Messaging & inboxes
Connect each deployment in the dashboard; messages are normalized so the same agent handles threads across channels.
- Slack
- Discord
- Microsoft Teams
- Telegram
- Messenger
- Instagram DM
- SMS
- EmailInbound routing
LinkedIn messaging is not available in the product today—plan rollouts accordingly.
Websites & builders
Paste the embed where your frontend lives: vanilla HTML, popular CMS and commerce themes, or React/Next.js apps—the widget loads asynchronously and respects your layout.
- Any siteScript embed
- WordPress
- Shopify
- WooCommerce
- BigCommerce
- Webflow
- Wix
- Squarespace
- React
- Next.js
Need a channel that is not listed? Use APIs & webhooks to forward events or build a custom client on top of the same agent configuration.
Product tour
See Flexy Agents in action
The dashboard brings configuration, automations, and operational metrics into one place—illustrative figures below mirror the kinds of KPIs you track in production.
Agent configuration & knowledge
Set models, tone, and guardrails; attach knowledge bases and citations so answers stay on-policy.
Automations & workflows
Trigger actions from conversation events—Slack, Teams, tickets, CRM, email, SMS, HTTP, and webhooks.
Analytics & governance
Track conversations, response times, satisfaction, and knowledge usage—plus roles and audit trails on eligible plans.
Conversation performance
Session volume, timing, and depth—the same class of metrics surfaced on the org and agent analytics pages.
1.1s
Faster vs prior week
3.2k
+14% vs prior
6.4
+0.3 vs prior
Volume & latency trends
Rolling views of sessions started, completed, and assistant response times.
Customer experience
Satisfaction, completion, and sentiment-style signals when your deployment collects them—mirrors quality fields in conversation analytics.
4.6/5
+0.2 vs prior
86%
+4 pts vs prior
74%
Rolling 30d mix
Quality over time
Tracks how often conversations end in a completed state and how ratings trend.
Knowledge & retrieval
How often answers lean on your knowledge base and how strong retrieval matches are—aligned with KB utilization and search analytics.
41%
Of assistant turns
0.81
Top passages
27
Connected now
Retrieval health
Visibility into which sources and passages drive grounded answers.
Usage & footprint
Token volumes and cost estimates alongside how many agents are live—actuals depend on hosted vs BYOK and your plan.
1.9M
+11% vs prior
$168
Indicative subtotal
11
Published
Cost & scale
Monitor spend drivers and growth in automated volume.
Use cases
Sample programs from your Agent templates
Every example maps to a starter you can choose in Dashboard → Agents → Agent templates—then connect knowledge, automations, and channels to match how you work.
Template · Customer Support Agent
Customer support & tickets
Empathetic, ticket-aware replies grounded in help centers and macros—then automate escalations to Slack or your CRM.
- Customer Support template
- Knowledge + automations
- Handoff rules you control
Template · FAQ & Help Desk Agent
FAQ & self-serve answers
Short, accurate answers from FAQs and docs so visitors resolve common questions without waiting for an agent.
- FAQ & Help template
- Fast deflection
- Clear redirects when out of scope
Template · Technical Support Agent
Technical & documentation
Step-by-step guidance from APIs, runbooks, and internal wikis—without drifting into unrelated coding tasks.
- Technical Support template
- Docs & runbooks
- Jargon matched to user level
Template · Sales Agent
Sales & product conversations
Honest product and pricing narratives from approved sources—consultative tone, no pressure tactics.
- Sales Agent template
- Playbooks + KB
- CRM-friendly follow-ups
Template · Lead Generation Agent
Lead generation & qualification
Natural discovery questions that qualify interest and capture details for your sales or success team.
- Lead Generation template
- Value-first prompts
- Web & messaging surfaces
Template · Appointment Booking Agent
Appointments & scheduling
Collects availability, confirms date and time, and keeps a calm flow for bookings, changes, or cancellations.
- Appointment Booking template
- Confirm-before-finalize tone
- Calendar connectors
Template · General AI Agent
General & internal copilot
A versatile assistant for HR, IT, and policy questions—scoped knowledge bases and roles on eligible plans.
- General AI template
- Internal knowledge
- Governance & audit on eligible plans
Template · Base (Default) Assistant
Custom programs from a neutral base
Start from a balanced default, then layer prompts, tools, and connectors until the agent fits a niche workflow.
- Base (Default) template
- Fast time-to-first draft
- Same deploy surfaces as every template
Trust & control
Built for teams and governance
Operational analytics, role-based access, audit trails where included, and security controls—so leaders can ship AI with the same rigor they apply to software releases.
Hosted or BYOK models
Run on FlexyAgents-hosted inference or bring your own provider keys—policies and routing stay in one control plane.
Scoped knowledge
Assistants only retrieve from knowledge bases and connectors you assign—reducing cross-team data bleed.
Auditability
Activity and configuration history where your plan includes them—pair with roles and SSO paths on eligible tiers.
Details vary by plan—see Hosted vs BYOK and Analytics & governance.
Analytics & reporting
What you get in-app today: operational metrics from real sessions, team and role management, and governance settings whose depth grows with your plan.
Operational analytics
See how assistants are used across the organization and drill into each agent—grounded in real conversation sessions and knowledge activity.
- Organization dashboard: conversation totals, volume today / this week, agents live, team size, and knowledge documents indexed.
- Conversation analytics API and UI: satisfaction averages, response-time trends, and period comparisons for the dates you choose.
- Per-agent views: messages per thread, completion rates, message totals, and daily breakdowns for tuning prompts and coverage.
- Knowledge signals: document counts and (where enabled) search / retrieval analytics to see whether content is actually driving answers.
Team & access
Invite colleagues, assign roles, and keep ownership clear as you scale from a pilot to many departments—without sharing one login.
- Members and invitations managed in-app; role-based permissions for who can configure agents, knowledge, billing, or admin tasks.
- Department or segment labels on eligible plans so large orgs can mirror how they already structure support and ops.
- Each deployment stays tied to an organization and agent IDs, so analytics and access align with how your workspace is modeled.
- Dashboard entry points for team overview and (where available) activity snapshots alongside core metrics.
Governance & compliance-ready settings
Retention, security, and auditability features align with how regulated teams buy software—exact scope depends on your plan.
- Audit trails and security-focused activity views on plans that include them—see who changed settings and high-level security events.
- Data retention and privacy controls in organization settings; pair with your DPA and internal records policies.
- Paths toward SSO and stricter authentication on suitable tiers; security and notification preferences in one settings area.
- Analytics and governance story continues on the platform page: exports, scheduled reporting, and advanced dashboards where implemented.
Security & compliance
How the platform approaches protection and accountability: technical controls you can verify, plus attestations and contracts that mature with your plan. Exact scope always belongs in your order form and security pack.
Encryption in transit & at rest
Customer data moves over TLS in the browser and app; stored content and backups use provider-grade encryption aligned with how the stack is hosted.
- HTTPS for dashboard, widget, and API traffic; modern cipher suites on the application edge.
- Secrets and keys managed outside the client—BYOK keys stay under your provider accounts when you use that mode.
- Database and object storage inherit the cloud provider’s encryption defaults for data at rest.
- Not “end-to-end” in the chat-app sense: FlexyAgents operates as a SaaS control plane with standard cloud encryption.
Roles, sessions & integration auth
Team members sign in to the dashboard with account-based access; connectors and channel bots use OAuth or scoped tokens per integration.
- Organization membership and roles determine who can change agents, knowledge, billing, and security settings.
- Platform deployments (Slack, Teams, WhatsApp, etc.) are connected with per-channel credentials you authorize.
- API and embed keys can be rotated from settings; scope automations and widgets to the agents you choose.
- Optional SSO and stricter auth paths on tiers that support enterprise login flows.
Audit trails & activity visibility
Where your plan includes them, see who changed high-impact settings and review security-relevant events—designed for buyers who answer to IT and compliance.
- Team audit views (where enabled) surface organization activity such as settings and membership changes.
- Security-focused logs help trace authentication and configuration events appropriate to your tier.
- Depth and retention follow plan limits—upgrade when you need longer history or export.
- Pair in-app trails with your SIEM by exporting or forwarding where product support allows.
Data lifecycle & privacy settings
Retention, deletion, and regional expectations are handled through organization settings and your agreements—so legal and DPO teams have levers they recognize.
- Organization settings include data retention and privacy controls you can align to internal policy.
- Customer content (conversations, uploads, knowledge) is scoped by organization_id and access rules in the product model.
- GDPR-oriented buyers typically pair the product with a DPA and subprocessors list from your contract pack.
- Deletion and export expectations should be confirmed for your workload during procurement.
Hosted platform footprint
FlexyAgents runs on managed cloud infrastructure with patching and scaling handled by the service—so you inherit baseline uptime and network isolation patterns from the provider.
- Multi-tenant SaaS architecture with logical isolation between customer organizations in the data model.
- Edge and application layers benefit from provider DDoS mitigation and certificate management.
- Backups and redundancy follow the hosting provider’s practices for the regions you select or default to.
- Dedicated or single-tenant deployments, if offered, are scoped in enterprise agreements—not the default self-serve path.
Abuse resistance & monitoring
API rate limits, authentication checks, and operational monitoring reduce casual abuse; this complements—not replaces—your own security monitoring program.
- Rate limiting on sensitive routes reduces brute-force and scraping-style misuse of public endpoints.
- Webhook and OAuth flows validate signatures and tokens expected for each channel integration.
- Operational metrics alert the operator when dependencies error or quotas are exceeded.
- For regulated workloads, combine platform controls with your SOC processes and vendor risk reviews.
Attestations & regulatory fit
Badges summarize posture; your legal and security teams should validate mapping to your jurisdiction and data types.
SOC 2 Type II
Independent attestation over security, availability, and confidentiality controls for the service.
- Useful for vendor security questionnaires and enterprise procurement.
- Ask sales for the current report under NDA if your policy requires it.
- Scope covers the in-scope product and environments defined in the report period.
GDPR readiness
Processes and settings designed so EU customers can meet GDPR expectations together with contractual terms.
- Data processing agreement and subprocessors documentation for EU/UK buyers.
- Retention, access, and deletion workflows you can map to Articles 15–20 with your legal team.
- Controller vs processor responsibilities split per your contract and use case.
ISO 27001
Formal information security management system certification roadmap.
- Controls and evidence collection aligned with ISO 27001 practices.
- Status shown as in progress—confirm target date with sales or security contact.
- Often paired with SOC 2 evidence for international RFPs.
HIPAA & healthcare
A BAA and hardened configuration may be required before PHI can appear in prompts or knowledge.
- Planned / evaluated per roadmap—not a default self-serve HIPAA offering unless explicitly sold.
- US healthcare teams should run a BAA and risk assessment before production PHI.
- Contact sales for the current posture and any limited availability programs.
For questionnaires, pen tests, and custom terms, route through your account executive or the contact form—we’ll align answers to your plan and region.
Get in touch
Send a note and we'll follow up—usually within one business day for work emails.
Want to explore first? Try it free or book a demo.
Have Questions? We Have Answers
Straight answers about knowledge, deployment, hosted vs BYOK, automations, and security—grounded in how the product actually works. Need something specific? Reach out from the contact page.
Still have questions? Our team can help with rollout, procurement, and technical fit.
Contact supportLearn more
How FlexyAgents works
Plain-language detail on agents, knowledge, models, channels, and governance—the same concepts you will find in the dashboard and docs.
Your next step
Put your content in front of customers today—not someday
Pick a template, plug in your docs or site, and publish a widget or messaging channel in one sitting. No need for a perfect knowledge base—start narrow, measure deflection, then expand automations and surfaces.
- Ship from real templates—not a blank system prompt
- Hosted AI or BYOK—same agents, your compliance story
- One brain across web, Slack, Teams, WhatsApp, email & more
SSO, procurement, or a custom rollout? Talk to sales—we'll match templates, connectors, and plan to your stack.