FlexyAgents — AI agents for customer service on an AI customer support platform
Deliver an AI customer service chatbot that answers from your help center, tickets, and business apps—then deploy it as an omnichannel AI chatbot on the web, WhatsApp, Slack, Teams, and email. Automate customer support with AI while your team keeps governance, analytics, and ticket workflows in one workspace.
Stacks support teams connect (11)
Color logos use the same proxied brand marks as the connector catalog; third-party names belong to their owners.
- Answers pull from uploads, crawled help sites, Q&A pairs, and live connectors to Zendesk, Intercom, Confluence, Notion, and dozens of other systems
- Each support agent can use its own knowledge scope so public help docs never bleed into internal runbooks
- Deploy on the web first, then add Slack, Teams, email, or messaging when your plan unlocks full channels
- Automations can notify #support, open follow-up tasks, or call your HTTP APIs when tickets or chats fire
Deflection
Help customers with answers tied to real sources
Retrieval-backed replies cite the passages they use, so agents and customers can trust policies, product facts, and troubleshooting steps—not generic model filler.
Knowledge bases per assistant
Create one or many bases, attach only what each support agent should read, and mix uploads with connector sync so articles stay fresh.
- Chunking and semantic search match how the dashboard processes documents
- Provenance stays with the source so you can audit what the model saw
- BYOK and hosted models both use the same retrieval pipeline
Approved Q&A and macros
Capture exact wording for refunds, SLAs, or legal blurbs alongside long-form docs—ideal when you need verbatim consistency.
- Pairs with crawled portals for hybrid FAQ + deep article answers
- Editors update entries without redeploying the widget
- Great for seasonal campaigns or promo copy that changes often
Public help sites and docs
Crawl the URLs you own with depth and rate limits so customer-facing pages land in the same retrieval index as PDFs.
- Respectful pacing and caps keep crawls predictable
- Works next to Zendesk or Notion sync for teams that duplicate content
- Swap sources when marketing publishes a new docs stack
Guardrails that match support risk
Behavior settings, tool access, and escalation URLs let you define when the assistant should stop and hand off to humans.
- Automations can post to Slack or CRM when confidence drops
- Channel-specific tone still follows the same safety baseline
- Analytics shows which topics drive handoffs so you can improve coverage
Omnichannel
Start on the site, scale to every inbox your plan allows
Web widget and hosted help URLs ship on every tier; Slack, Teams, WhatsApp, email, and SMS unlock as you upgrade—same brain everywhere.
Widget and hosted help
Embed next to your app or publish a standalone URL for email signatures, QR codes, and status pages.
- Branding, accessibility, and launcher controls live with deployment
- No separate training step for web vs messaging
- API access covers mobile or legacy shells that cannot load the script
Chat apps your team already monitors
Meet users in Slack, Microsoft Teams, Discord, or Telegram when they expect async answers inside existing workspaces.
- Connections are per agent from Automations → Connections
- Great for internal IT desks as well as external customers
- Pause a channel without deleting historical transcripts
Email and SMS paths
Inbound email webhooks and Twilio SMS deployments extend coverage to channels where tickets still originate.
- Pair with automations that summarize threads for supervisors
- Rate limits follow each vendor’s contract as well as FlexyAgents caps
- Ideal when VIP customers refuse to open another browser tab
CRM and ticket context
Sync Zendesk, Freshdesk, Intercom, Help Scout, Salesforce, or HubSpot content into knowledge while automations push updates back.
- Same connectors power retrieval and workflow actions
- Keep macros and internal notes out of customer-facing agents when scoped
- Supports commerce catalogs when order questions overlap support
Operations
Automate the busywork around every conversation
Trigger flows from tickets, chats, or custom webhooks, call the assistant for summaries, then post to Slack, CRM fields, or arbitrary HTTP endpoints.
Ticket and chat triggers
When a vendor fires an event—new ticket, comment, or conversation start—you can classify, summarize, or route without copy-paste.
- Describe-to-draft in the automation modal accelerates prototyping
- Agent steps reuse the same prompts customers see in chat
- Failed runs surface in automation history for support engineers
APIs for your own portals
POST /api/agents/{id}/chat from backends or mobile apps when you need programmatic answers with Bearer keys.
- Streaming responses keep parity with the widget experience
- Rate limits and plan gates apply like any other channel
- Pairs with internal admin tools or partner extranets
Visibility for leads and QA
Analytics overview, conversation insights, and knowledge usage help you see what still escalates and which articles need rewrites.
- Advanced reports and realtime tiles unlock on higher plans
- Export conversations when your policy allows
- Feed webhooks into BI if your plan includes outbound delivery
Explore the rest of the platform on Features, compare limits on Pricing, or talk to us on Contact.
Next step
Ship a support agent your team can stand behind
Connect docs and tickets, tune the widget, then layer Slack or Zendesk automations when you are ready. Same workspace for models, knowledge, and compliance settings.