Technical answers from your real docs—not invented steps
Use the Technical Support agent template with RAG over APIs, runbooks, release notes, and troubleshooting guides. The model is instructed to stay within retrieved context so users get accurate parameters, endpoints, and procedures.
- RAG pulls from uploads, crawled developer portals, and synced Confluence, Notion, Slite, ServiceNow, or file stores before the model answers
- Technical Support–style templates emphasize staying inside retrieved context and saying when steps are unknown
- Scoped knowledge bases separate public API docs from internal runbooks, staging notes, or customer-specific annexes
- POST /api/agents/{id}/chat and the web widget share the same stack—embed in your docs site or call from tools and CI adjacent flows
Connect wikis, file stores, ticketing, and chat
Ground answers in the same systems your platform and field teams already use.
Curated for docs workflows (16)
Full connector catalog lives in the product—this is a curated slice for technical documentation workflows.
Sources
Ground answers in specs, runbooks, and wikis you already maintain
Ship OpenAPI exports, Markdown, PDFs, or HTML crawls into knowledge bases. Connectors keep Notion, Confluence, and ticket knowledge in sync so answers track releases.
API specs, SDK notes, and code-adjacent docs
Index reference pages, authentication guides, and error catalogs. Retrieval surfaces the right section before generation so parameter names and paths match your publish pipeline.
- Upload new spec drops on each release or wire a crawl to your docs host
- Chunk boundaries preserve tables and fenced code where the pipeline allows
- Pair with Q&A for breaking-change announcements or deprecation timelines
Crawl public or VPN-fronted portals
Point crawlers at developer domains with depth and pacing controls—ideal when docs ship from a static site or headless CMS.
- Robots guidance and caps keep runs predictable in CI-heavy orgs
- Swap sources when you migrate domains or split public vs partner docs
- Complements PDF uploads for PDF-only legacy references
Live sync from wikis and ITSM
Confluence, Notion, Slite, ClickUp, ServiceNow, and Zendesk-style sources can feed scheduled jobs so runbooks do not drift from the wiki of record.
- Same connector catalog powers automations when docs change
- Files from Drive, Dropbox, Box, or SharePoint augment wiki exports
- Scope each agent to the minimum corpus required for least privilege
Structured troubleshooting flows
Capture canonical error codes, upgrade paths, and “if this then that” checklists as Q&A alongside long-form guides.
- Great for on-call runbooks that must be quoted verbatim
- Editors refresh entries without redeploying the docs theme
- Analytics shows which errors still drive escalations
Risk
High-stakes guidance without invented commands
Strict prompts, retrieval-first behavior, and explicit handoffs reduce the chance of hallucinated flags, SQL, or production steps. BYOK stays available when procurement requires your model keys.
Stay inside retrieved context
Technical Support templates bias toward citing passages and refusing when evidence is thin—critical when users paste errors into chat.
- Link out to canonical docs when confidence drops
- Behavior settings tune tone for engineers vs operators
- Works with hosted models or BYOK paths from the same agent
Escalation and ownership
Define when to open tickets, ping on-call, or refuse—so billing-impacting or data-destructive requests never get improvised scripts.
- Automations can create Zendesk, Freshdesk, or Jira-style follow-ups when wired
- Slack and Teams notifications keep SMEs in the loop
- Audit-oriented logs available on eligible plans
Separate public and internal corpora
Attach different knowledge bases per agent so customer-facing docs never retrieve private runbooks or tenant-specific annexes.
- Mirror how you already split Confluence spaces or Notion workspaces
- Partners can get a middle tier with redacted exports
- Embeddings and search respect the same scope boundaries
Governance your security team expects
Retention, analytics, and access controls align with the rest of FlexyAgents—one place for DPA conversations and SSO-class features on higher tiers.
- Role-based access limits who edits ingestion vs who views transcripts
- Data & Privacy settings live next to API keys and LLM credentials
- Export policies follow the analytics features your subscription enables
Delivery
Meet developers in the docs, IDE-adjacent tools, and chat
Embed the widget next to reference content, call the chat HTTP API from internal consoles, and route urgent threads to Slack or Teams when automations fire.
HTTP API for custom surfaces
POST /api/agents/{id}/chat with Bearer keys from the FlexyAgents connection—stream NDJSON when your UI needs token-by-token rendering.
- Same rate limits and plan gates as the public widget
- Ideal for internal admin tools or partner portals behind SSO
- Pairs with your existing secret management practices
Widget inside documentation sites
Drop the embed next to long pages so readers ask clarifying questions without losing scroll position.
- Hosted help URLs work when you cannot change production HTML
- Branding can stay minimal for developer aesthetics
- Mobile layouts cover on-call triage from phones
Templates tuned for technical support
Start from the Technical Support preset, clone per product line or API version, then wire connectors and automations.
- Same workspace can also host FAQ-style agents for non-technical readers
- Clone agents when major versions need frozen doc sets
- Link to Features for the full capability matrix
See what developers still struggle with
Conversation and search signals highlight gaps—recurring errors, vague questions, or topics that always escalate—so technical writers know what to clarify next.
- Spot patterns before they become support debt or churn drivers
- Complements your existing docs analytics and release notes process
- Governance controls align with what your plan exposes for exports and retention
Need a lighter FAQ surface for non-technical readers alongside your API assistant? Pair this flow with the FAQ template or split agents per product line.
Ship accurate technical answers this week
Connect your docs sources, tune the Technical Support template, and embed the widget or HTTP API where your developers already work.