Solutions · Technical documentation

Technical answers from your real docs—not invented steps

Use the Technical Support agent template with RAG over APIs, runbooks, release notes, and troubleshooting guides. The model is instructed to stay within retrieved context so users get accurate parameters, endpoints, and procedures.

Start free trial Browse templates

RAG pulls from uploads, crawled developer portals, and synced Confluence, Notion, Slite, ServiceNow, or file stores before the model answers
Technical Support–style templates emphasize staying inside retrieved context and saying when steps are unknown
Scoped knowledge bases separate public API docs from internal runbooks, staging notes, or customer-specific annexes
POST /api/agents/{id}/chat and the web widget share the same stack—embed in your docs site or call from tools and CI adjacent flows

Connect wikis, file stores, ticketing, and chat

Ground answers in the same systems your platform and field teams already use.

Curated for docs workflows (16)

Full connector catalog lives in the product—this is a curated slice for technical documentation workflows.

Explore connectors

Sources

Ground answers in specs, runbooks, and wikis you already maintain

Ship OpenAPI exports, Markdown, PDFs, or HTML crawls into knowledge bases. Connectors keep Notion, Confluence, and ticket knowledge in sync so answers track releases.

API specs, SDK notes, and code-adjacent docs

Index reference pages, authentication guides, and error catalogs. Retrieval surfaces the right section before generation so parameter names and paths match your publish pipeline.

Upload new spec drops on each release or wire a crawl to your docs host
Chunk boundaries preserve tables and fenced code where the pipeline allows
Pair with Q&A for breaking-change announcements or deprecation timelines

Knowledge & RAG

Crawl public or VPN-fronted portals

Point crawlers at developer domains with depth and pacing controls—ideal when docs ship from a static site or headless CMS.

Robots guidance and caps keep runs predictable in CI-heavy orgs
Swap sources when you migrate domains or split public vs partner docs
Complements PDF uploads for PDF-only legacy references

Live sync from wikis and ITSM

Confluence, Notion, Slite, ClickUp, ServiceNow, and Zendesk-style sources can feed scheduled jobs so runbooks do not drift from the wiki of record.

Same connector catalog powers automations when docs change
Files from Drive, Dropbox, Box, or SharePoint augment wiki exports
Scope each agent to the minimum corpus required for least privilege

Connector catalog

Structured troubleshooting flows

Capture canonical error codes, upgrade paths, and “if this then that” checklists as Q&A alongside long-form guides.

Great for on-call runbooks that must be quoted verbatim
Editors refresh entries without redeploying the docs theme
Analytics shows which errors still drive escalations

Risk

High-stakes guidance without invented commands

Strict prompts, retrieval-first behavior, and explicit handoffs reduce the chance of hallucinated flags, SQL, or production steps. BYOK stays available when procurement requires your model keys.

Stay inside retrieved context

Technical Support templates bias toward citing passages and refusing when evidence is thin—critical when users paste errors into chat.

Link out to canonical docs when confidence drops
Behavior settings tune tone for engineers vs operators
Works with hosted models or BYOK paths from the same agent

Hosted vs BYOK

Escalation and ownership

Define when to open tickets, ping on-call, or refuse—so billing-impacting or data-destructive requests never get improvised scripts.

Automations can create Zendesk, Freshdesk, or Jira-style follow-ups when wired
Slack and Teams notifications keep SMEs in the loop
Audit-oriented logs available on eligible plans

Automations

Separate public and internal corpora

Attach different knowledge bases per agent so customer-facing docs never retrieve private runbooks or tenant-specific annexes.

Mirror how you already split Confluence spaces or Notion workspaces
Partners can get a middle tier with redacted exports
Embeddings and search respect the same scope boundaries

Governance your security team expects

Retention, analytics, and access controls align with the rest of FlexyAgents—one place for DPA conversations and SSO-class features on higher tiers.

Role-based access limits who edits ingestion vs who views transcripts
Data & Privacy settings live next to API keys and LLM credentials
Export policies follow the analytics features your subscription enables

Analytics & governance

Delivery

Meet developers in the docs, IDE-adjacent tools, and chat

Embed the widget next to reference content, call the chat HTTP API from internal consoles, and route urgent threads to Slack or Teams when automations fire.

HTTP API for custom surfaces

POST /api/agents/{id}/chat with Bearer keys from the FlexyAgents connection—stream NDJSON when your UI needs token-by-token rendering.

Same rate limits and plan gates as the public widget
Ideal for internal admin tools or partner portals behind SSO
Pairs with your existing secret management practices

API & webhooks

Widget inside documentation sites

Drop the embed next to long pages so readers ask clarifying questions without losing scroll position.

Hosted help URLs work when you cannot change production HTML
Branding can stay minimal for developer aesthetics
Mobile layouts cover on-call triage from phones

Web & channels

Templates tuned for technical support

Start from the Technical Support preset, clone per product line or API version, then wire connectors and automations.

Same workspace can also host FAQ-style agents for non-technical readers
Clone agents when major versions need frozen doc sets
Link to Features for the full capability matrix

Browse templates

See what developers still struggle with

Conversation and search signals highlight gaps—recurring errors, vague questions, or topics that always escalate—so technical writers know what to clarify next.

Spot patterns before they become support debt or churn drivers
Complements your existing docs analytics and release notes process
Governance controls align with what your plan exposes for exports and retention