Knowledge & RAG
Connect commerce catalogs so order status, returns, and product questions align with live systems—not static PDFs.
Ecommerce questions are concrete: Where is my package? Can I change sizes? Is this in stock? Static FAQs fall behind fulfillment reality within hours. Connecting Shopify, WooCommerce, or similar systems lets assistants retrieve order states and catalog facts customers expect from a logged-in account view—without giving the bot carte blanche to modify payments.
This article explains pairing commerce data with policy pages, human handoffs for fraud, and scoped agents for marketplaces.
Order status, shipment milestones, and return eligibility reduce WISMO tickets when answers are grounded.
Inventory-aware responses need fresh sync; define acceptable staleness with your ops team.
Do not expose PII broadly; match assistant scope to authentication level.
Shipping, duties, and promo rules often live in articles—retrieve them alongside structured order data.
When policies conflict with a specific order state, prefer the more conservative customer outcome and escalate.
Route high-risk intents to humans with playbook links, not autonomous refunds.
Log attempts to social-engineer order changes.
Coordinate with finance on automation boundaries.
Scoped agents separate seller tools from shopper assistants.
Analytics should slice by seller when measuring assistant quality.
Onboard sellers with template prompts tuned to their catalog size.
Explore the platform
See platform features, browse templates, compare pricing, or contact sales.
More from the blog—starting with the same category as this piece.
Sync docs, tickets, and commerce data so your knowledge base chatbot and AI FAQ for help centers answer from real content—not guesses.
Read articleWhat retrieval-augmented generation means in practice: chunking, semantic search, and why grounded answers reduce hallucinations in customer chat.
Read articleHow connector sync keeps helpdesk and wiki content fresh inside the same retrieval index your FlexyAgents assistants use.
Read articleNext step
Start a trial, book a walkthrough, or talk to us about governance and rollout—same workspace for pilots and production.