FlexyAgents가 오늘 제공하는 모든 것
제품에서 구성할 수 있는 항목에 대한 단일 참조: 지식 기반 에이전트(27개 이상 커넥터 패밀리), 호스팅형 또는 BYOK 모델, 옴니채널 배포, 스택 전반 자동화, 요금제에 따라 확장되는 analytics 및 governance.
- 에이전트별 범위 retrieval로 지식 기반 답변
- 하나의 workspace에서 호스팅형 inference 또는 BYOK 모델
- 웹 위젯, 호스팅 페이지, Slack, Teams, WhatsApp, email, SMS 및 API
- Slack, CRM, 지원 도구, commerce, HTTP, webhook 자동화
- 요금제에 따라 확장되는 운영 analytics, 역할, governance
Agents & configuration
Policy에 맞는 assistant를 create합니다
template 또는 scratch에서 시작: role, tone, guardrail을 define하고 model과 knowledge를 attach한 뒤 publish — single control plane을 잃지 않습니다.
Agent template & behavior
support, sales, doc, internal use case용 starter template — agent마다 system instruction, tool, escalation rule을 customize합니다.
- Dashboard: Agents → create, duplicate, version configuration
- Agent별 model choice(hosted inference 또는 provider key)
- knowledge assignment이 drive하는 citation 및 "stay in scope" behavior
Hosted AI 또는 BYOK
FlexyAgents-hosted model에서 run하거나 OpenAI, Anthropic, Azure 등 provider를 bring — routing과 policy는 one org workspace에 stay.
- BYOK용 central key management 및 usage visibility
- inference path와 무관하게 동일 agent builder 및 analytics
- plan-gated limit. heavier workload용 upgrade path
Locale 및 customer-facing language
여러 language로 product 및 help content를 market합니다. deployment 및 audience마다 agent response 방식을 configure합니다.
- enable된 locale의 localized marketing site 및 dashboard path
- agent reply가 configure한 language 및 tone을 follow
- widget 및 hosted page가 branding setting을 inherit
Knowledge & RAG
승인한 content에 answer를 ground합니다
file과 site를 ingest하고 trusted app을 sync하며 retrieval용 chunk 및 embed한 뒤 agent마다 right knowledge base로 scope — reply가 open web alone이 아닌 source를 cite.
Upload, crawl & sources
PDF, doc, URL을 add합니다. product traceability를 위해 source를 title 및 link에 tie.
- organization knowledge base로 manual upload 및 site crawl
- retrieval 및 citation-style prompt로 source metadata carry
- connector run 또는 new content publish 시 re-sync
Connector catalog
documentation, commerce catalog, CRM object, file, calendar를 sync — connector family가 team이 이미 쓰는 tool을 span.
- Notion, Zendesk, Confluence, Google Drive, SharePoint, Shopify, Salesforce, HubSpot, calendar 등
- agent마다 attach한 knowledge base로 scoped sync
- 동일 connector story가 automation 및 workflow를 power
Retrieval, ranking & generation
assigned knowledge에 대한 vector search, tune 가능 ranking signal, 선택 chat model로 generate.
- embedding 및 pgvector-backed similarity search
- vector hit가 thin할 때 filter, boost, fallback
- 동일 retrieve-then-generate path에서 streaming 및 non-streaming chat
Channels & deployment
web, inbox, messaging 전반에 one agent
web widget 또는 hosted help page를 drop in한 뒤 Slack, Microsoft Teams, WhatsApp, email, SMS 등을 connect — dashboard에서 normalized thread.
Web widget & hosted pages
site용 lightweight JavaScript embed plus frontend rebuild 없이 branded hosted experience.
- async script load 및 layout-friendly widget
- branding이 적용된 hosted help / chat surface
- API 및 messaging channel과 동일 agent config
Messaging & email
customer가 이미 쓰는 channel을 connect합니다. message가 team용 unified conversation view로 map.
- Slack, Discord, Microsoft Teams, WhatsApp, Telegram, Messenger, Instagram DM, SMS(Twilio), email
- dashboard에서 per-channel connection
- omnichannel narrative: one brain, many surfaces
APIs & custom clients
custom app, backend, advanced routing용 HTTP API 및 webhook — 동일 session 및 agent configuration.
- expose된 conversation 및 configuration용 REST-style endpoint
- automation 및 external system용 webhook
- CI/CD 및 internal tool과 pair
Automations & workflows
conversation을 action으로 turn합니다
intent, tag, event가 rule과 match하면 Slack, support tool, CRM, commerce stack, HTTP endpoint, webhook에서 step을 trigger — one-off script 불필요.
Automation builder
guardrail이 있는 multi-step flow를 compose하여 operator가 application code redeploy 없이 behavior change.
- define한 conversation signal에서 trigger
- notify, ticket update, CRM, custom HTTP 전반 action
- agent analytics 옆 dashboard에서 visible
Deep app connectivity
knowledge를 feed하는 동일 connector ecosystem reuse — Zendesk, HubSpot, Salesforce, Shopify, WooCommerce pattern 등.
- team이 이미 monitor하는 tool로 update push
- bespoke stack용 webhook 및 API destination
- in-product 및 marketing에서 logo-accurate partner mark
Guardrails & handoff
automation과 agent policy를 pair하여 sensitive flow가 human confirm까지 escalate 또는 pause.
- model 및 knowledge configuration 옆 rule
- wire한 human workflow로 escalation path
- 해당 plan에서 audit-friendly configuration change
Analytics, teams & governance
software와 동일 rigor로 AI를 operate합니다
organization-wide 및 per-agent metric, member invitation 및 role, retention setting, plan에 포함된 audit-oriented activity.
Operational analytics
conversation volume, response-time trend, satisfaction signal, knowledge usage로 coverage 및 content tune.
- org dashboard: volume, live agent, team size, indexed document
- thread, completion, daily activity용 per-agent breakdown
- tier에서 enable된 API 및 export
Members, roles & access
colleague invite, agent configure vs billing view 분리, suitable plan에서 department structure mirror.
- agent, knowledge, admin용 role-based permission
- in-app invitation 및 membership management
- design상 organization-scoped data
Security, privacy & compliance posture
retention lever, transit encryption, eligible tier SSO path, SOC 2 / ISO-style review용 evidence-oriented narrative — workload별 sales와 specifics confirm.
- DPA와 align한 data lifecycle setting
- BYOK가 inference key를 custody에 유지
- sales 및 contract pack을 통한 procurement-friendly documentation
Developer experience
Documented API 및 predictable integration
public doc, publish된 OpenAPI-style exploration, widget embed 및 chat call example — engineer가 quickly ship.
Documentation
dashboard가 expose하는 authentication, agent, knowledge, channel, automation guide.
- in-product naming(agent, KB, deployment)과 match하는 concept
- available한 code-oriented tutorial
- release ship 시 changelog 및 versioning
Embeds & SDK patterns
static site, CMS theme, React/Next.js app용 copy-paste widget snippet. Core Web Vitals 보호 async load.
- hosted vs same-origin embed consideration documented
- server-side automation용 webhook
- doc의 error handling 및 rate-limit guidance
Keys, environments & webhooks
credential issue 및 rotate, support 시 staging/production 분리, conversation event subscribe.
- enable 시 organization-level API access
- documented webhook signature 및 retry semantics
- automation 및 custom client use case와 align