AI Customer Support Platform & AI Assistant Platform

Product tour

See Flexy Agents in action

The dashboard brings configuration, automations, and operational metrics into one place—illustrative figures below mirror the kinds of KPIs you track in production.

Agent configuration & knowledge
Set models, tone, and guardrails; attach knowledge bases and citations so answers stay on-policy.
Automations & workflows
Trigger actions from conversation events—Slack, Teams, tickets, CRM, email, SMS, HTTP, and webhooks.
Analytics & governance
Track conversations, response times, satisfaction, and knowledge usage—plus roles and audit trails on eligible plans.

Conversation performance

Session volume, timing, and depth—the same class of metrics surfaced on the org and agent analytics pages.

Avg response time

1.1s

Faster vs prior week

Conversations (30d)

3.2k

+14% vs prior

Avg messages / thread

6.4

+0.3 vs prior

Volume & latency trends

Rolling views of sessions started, completed, and assistant response times.

Customer experience

Satisfaction, completion, and sentiment-style signals when your deployment collects them—mirrors quality fields in conversation analytics.

Avg satisfaction

4.6/5

+0.2 vs prior

Completion rate

86%

+4 pts vs prior

Positive sentiment

74%

Rolling 30d mix

Quality over time

Tracks how often conversations end in a completed state and how ratings trend.

Knowledge & retrieval

How often answers lean on your knowledge base and how strong retrieval matches are—aligned with KB utilization and search analytics.

KB-backed replies

41%

Of assistant turns

Avg relevance score

0.81

Top passages

Sources in use

Connected now

Retrieval health

Visibility into which sources and passages drive grounded answers.

Usage & footprint

Token volumes and cost estimates alongside how many agents are live—actuals depend on hosted vs BYOK and your plan.

LLM tokens (30d)

1.9M

+11% vs prior

Est. assisted spend

$168

Indicative subtotal

Active agents

Published

Cost & scale

Monitor spend drivers and growth in automated volume.

Use cases

Sample programs from your Agent templates

Every example maps to a starter you can choose in Dashboard → Agents → Agent templates—then connect knowledge, automations, and channels to match how you work.

Template · Customer Support Agent
Customer support & tickets
Empathetic, ticket-aware replies grounded in help centers and macros—then automate escalations to Slack or your CRM.
- Customer Support template
- Knowledge + automations
- Handoff rules you control
Learn more
Template · FAQ & Help Desk Agent
FAQ & self-serve answers
Short, accurate answers from FAQs and docs so visitors resolve common questions without waiting for an agent.
- FAQ & Help template
- Fast deflection
- Clear redirects when out of scope
Learn more
Template · Technical Support Agent
Technical & documentation
Step-by-step guidance from APIs, runbooks, and internal wikis—without drifting into unrelated coding tasks.
- Technical Support template
- Docs & runbooks
- Jargon matched to user level
Learn more
Template · Sales Agent
Sales & product conversations
Honest product and pricing narratives from approved sources—consultative tone, no pressure tactics.
- Sales Agent template
- Playbooks + KB
- CRM-friendly follow-ups
Learn more
Template · Lead Generation Agent
Lead generation & qualification
Natural discovery questions that qualify interest and capture details for your sales or success team.
- Lead Generation template
- Value-first prompts
- Web & messaging surfaces
Learn more
Template · Appointment Booking Agent
Appointments & scheduling
Collects availability, confirms date and time, and keeps a calm flow for bookings, changes, or cancellations.
- Appointment Booking template
- Confirm-before-finalize tone
- Calendar connectors
Learn more
Template · General AI Agent
General & internal copilot
A versatile assistant for HR, IT, and policy questions—scoped knowledge bases and roles on eligible plans.
- General AI template
- Internal knowledge
- Governance & audit on eligible plans
Learn more
Template · Base (Default) Assistant
Custom programs from a neutral base
Start from a balanced default, then layer prompts, tools, and connectors until the agent fits a niche workflow.
- Base (Default) template
- Fast time-to-first draft
- Same deploy surfaces as every template
Learn more

Trust & control

Built for teams and governance

Operational analytics, role-based access, audit trails where included, and security controls—so leaders can ship AI with the same rigor they apply to software releases.

Hosted or BYOK models
Run on FlexyAgents-hosted inference or bring your own provider keys—policies and routing stay in one control plane.
Scoped knowledge
Assistants only retrieve from knowledge bases and connectors you assign—reducing cross-team data bleed.
Auditability
Activity and configuration history where your plan includes them—pair with roles and SSO paths on eligible tiers.

Details vary by plan—see Hosted vs BYOK and Analytics & governance.

Analytics & reporting

What you get in-app today: operational metrics from real sessions, team and role management, and governance settings whose depth grows with your plan.

Operational analytics
See how assistants are used across the organization and drill into each agent—grounded in real conversation sessions and knowledge activity.
- Organization dashboard: conversation totals, volume today / this week, agents live, team size, and knowledge documents indexed.
- Conversation analytics API and UI: satisfaction averages, response-time trends, and period comparisons for the dates you choose.
- Per-agent views: messages per thread, completion rates, message totals, and daily breakdowns for tuning prompts and coverage.
- Knowledge signals: document counts and (where enabled) search / retrieval analytics to see whether content is actually driving answers.
Team & access
Invite colleagues, assign roles, and keep ownership clear as you scale from a pilot to many departments—without sharing one login.
- Members and invitations managed in-app; role-based permissions for who can configure agents, knowledge, billing, or admin tasks.
- Department or segment labels on eligible plans so large orgs can mirror how they already structure support and ops.
- Each deployment stays tied to an organization and agent IDs, so analytics and access align with how your workspace is modeled.
- Dashboard entry points for team overview and (where available) activity snapshots alongside core metrics.
Governance & compliance-ready settings
Retention, security, and auditability features align with how regulated teams buy software—exact scope depends on your plan.
- Audit trails and security-focused activity views on plans that include them—see who changed settings and high-level security events.
- Data retention and privacy controls in organization settings; pair with your DPA and internal records policies.
- Paths toward SSO and stricter authentication on suitable tiers; security and notification preferences in one settings area.
- Analytics and governance story continues on the platform page: exports, scheduled reporting, and advanced dashboards where implemented.

Analytics & governance Compare plans

Security & compliance

How the platform approaches protection and accountability: technical controls you can verify, plus attestations and contracts that mature with your plan. Exact scope always belongs in your order form and security pack.

Encryption in transit & at rest

Customer data moves over TLS in the browser and app; stored content and backups use provider-grade encryption aligned with how the stack is hosted.

HTTPS for dashboard, widget, and API traffic; modern cipher suites on the application edge.
Secrets and keys managed outside the client—BYOK keys stay under your provider accounts when you use that mode.
Database and object storage inherit the cloud provider’s encryption defaults for data at rest.
Not “end-to-end” in the chat-app sense: FlexyAgents operates as a SaaS control plane with standard cloud encryption.

Data protection

Roles, sessions & integration auth

Team members sign in to the dashboard with account-based access; connectors and channel bots use OAuth or scoped tokens per integration.

Organization membership and roles determine who can change agents, knowledge, billing, and security settings.
Platform deployments (Slack, Teams, WhatsApp, etc.) are connected with per-channel credentials you authorize.
API and embed keys can be rotated from settings; scope automations and widgets to the agents you choose.
Optional SSO and stricter auth paths on tiers that support enterprise login flows.

Data protection

Audit trails & activity visibility

Where your plan includes them, see who changed high-impact settings and review security-relevant events—designed for buyers who answer to IT and compliance.

Team audit views (where enabled) surface organization activity such as settings and membership changes.
Security-focused logs help trace authentication and configuration events appropriate to your tier.
Depth and retention follow plan limits—upgrade when you need longer history or export.
Pair in-app trails with your SIEM by exporting or forwarding where product support allows.

Compliance

Data lifecycle & privacy settings

Retention, deletion, and regional expectations are handled through organization settings and your agreements—so legal and DPO teams have levers they recognize.

Organization settings include data retention and privacy controls you can align to internal policy.
Customer content (conversations, uploads, knowledge) is scoped by organization_id and access rules in the product model.
GDPR-oriented buyers typically pair the product with a DPA and subprocessors list from your contract pack.
Deletion and export expectations should be confirmed for your workload during procurement.

Compliance

Hosted platform footprint

FlexyAgents runs on managed cloud infrastructure with patching and scaling handled by the service—so you inherit baseline uptime and network isolation patterns from the provider.

Multi-tenant SaaS architecture with logical isolation between customer organizations in the data model.
Edge and application layers benefit from provider DDoS mitigation and certificate management.
Backups and redundancy follow the hosting provider’s practices for the regions you select or default to.
Dedicated or single-tenant deployments, if offered, are scoped in enterprise agreements—not the default self-serve path.

Infrastructure

Abuse resistance & monitoring

API rate limits, authentication checks, and operational monitoring reduce casual abuse; this complements—not replaces—your own security monitoring program.

Rate limiting on sensitive routes reduces brute-force and scraping-style misuse of public endpoints.
Webhook and OAuth flows validate signatures and tokens expected for each channel integration.
Operational metrics alert the operator when dependencies error or quotas are exceeded.
For regulated workloads, combine platform controls with your SOC processes and vendor risk reviews.

Infrastructure

Attestations & regulatory fit

Badges summarize posture; your legal and security teams should validate mapping to your jurisdiction and data types.

SOC 2 Type II

Independent attestation over security, availability, and confidentiality controls for the service.

Useful for vendor security questionnaires and enterprise procurement.
Ask sales for the current report under NDA if your policy requires it.
Scope covers the in-scope product and environments defined in the report period.

SOC 2 report

GDPR readiness

Processes and settings designed so EU customers can meet GDPR expectations together with contractual terms.

Data processing agreement and subprocessors documentation for EU/UK buyers.
Retention, access, and deletion workflows you can map to Articles 15–20 with your legal team.
Controller vs processor responsibilities split per your contract and use case.

DPA & controls

ISO 27001

Formal information security management system certification roadmap.

Controls and evidence collection aligned with ISO 27001 practices.
Status shown as in progress—confirm target date with sales or security contact.
Often paired with SOC 2 evidence for international RFPs.

In progress

HIPAA & healthcare

A BAA and hardened configuration may be required before PHI can appear in prompts or knowledge.

Planned / evaluated per roadmap—not a default self-serve HIPAA offering unless explicitly sold.
US healthcare teams should run a BAA and risk assessment before production PHI.
Contact sales for the current posture and any limited availability programs.

Planned / evaluate

Analytics, access & security Talk to security / sales

For questionnaires, pen tests, and custom terms, route through your account executive or the contact form—we’ll align answers to your plan and region.

Contact

Get in touch

Send a note and we'll follow up—usually within one business day for work emails.

Want to explore first? Try it free or book a demo.

Frequently Asked Questions

Have Questions? We Have Answers

Straight answers about knowledge, deployment, hosted vs BYOK, automations, and security—grounded in how the product actually works. Need something specific? Reach out from the contact page.

Still have questions? Our team can help with rollout, procurement, and technical fit.

Contact support

Learn more

How FlexyAgents works

Plain-language detail on agents, knowledge, models, channels, and governance—the same concepts you will find in the dashboard and docs.

Your next step

Put your content in front of customers today—not someday

Pick a template, plug in your docs or site, and publish a widget or messaging channel in one sitting. No need for a perfect knowledge base—start narrow, measure deflection, then expand automations and surfaces.

Ship from real templates—not a blank system prompt
Hosted AI or BYOK—same agents, your compliance story
One brain across web, Slack, Teams, WhatsApp, email & more

Try it free Book a demo

SSO, procurement, or a custom rollout? Talk to sales—we'll match templates, connectors, and plan to your stack.

Conversation performance

Session volume, timing, and depth—the same class of metrics surfaced on the org and agent analytics pages.

Avg response time

1.1s

Faster vs prior week

Conversations (30d)

3.2k

+14% vs prior

Avg messages / thread

6.4

+0.3 vs prior

Volume & latency trends

Rolling views of sessions started, completed, and assistant response times.

Customer experience

Satisfaction, completion, and sentiment-style signals when your deployment collects them—mirrors quality fields in conversation analytics.

Avg satisfaction

4.6/5

+0.2 vs prior

Completion rate

86%

+4 pts vs prior

Positive sentiment

74%

Rolling 30d mix

Quality over time

Tracks how often conversations end in a completed state and how ratings trend.

Knowledge & retrieval

How often answers lean on your knowledge base and how strong retrieval matches are—aligned with KB utilization and search analytics.

KB-backed replies

41%

Of assistant turns

Avg relevance score

0.81

Top passages

Sources in use

Connected now

Retrieval health

Visibility into which sources and passages drive grounded answers.

Usage & footprint

Token volumes and cost estimates alongside how many agents are live—actuals depend on hosted vs BYOK and your plan.

LLM tokens (30d)

1.9M

+11% vs prior

Est. assisted spend

$168

Indicative subtotal

Active agents

Published

Cost & scale

Monitor spend drivers and growth in automated volume.

Trust & control

Built for teams and governance

Operational analytics, role-based access, audit trails where included, and security controls—so leaders can ship AI with the same rigor they apply to software releases.

Hosted or BYOK models
Run on FlexyAgents-hosted inference or bring your own provider keys—policies and routing stay in one control plane.
Scoped knowledge
Assistants only retrieve from knowledge bases and connectors you assign—reducing cross-team data bleed.
Auditability
Activity and configuration history where your plan includes them—pair with roles and SSO paths on eligible tiers.

Details vary by plan—see Hosted vs BYOK and Analytics & governance.

Analytics & reporting

What you get in-app today: operational metrics from real sessions, team and role management, and governance settings whose depth grows with your plan.

Operational analytics
See how assistants are used across the organization and drill into each agent—grounded in real conversation sessions and knowledge activity.
- Organization dashboard: conversation totals, volume today / this week, agents live, team size, and knowledge documents indexed.
- Conversation analytics API and UI: satisfaction averages, response-time trends, and period comparisons for the dates you choose.
- Per-agent views: messages per thread, completion rates, message totals, and daily breakdowns for tuning prompts and coverage.
- Knowledge signals: document counts and (where enabled) search / retrieval analytics to see whether content is actually driving answers.
Team & access
Invite colleagues, assign roles, and keep ownership clear as you scale from a pilot to many departments—without sharing one login.
- Members and invitations managed in-app; role-based permissions for who can configure agents, knowledge, billing, or admin tasks.
- Department or segment labels on eligible plans so large orgs can mirror how they already structure support and ops.
- Each deployment stays tied to an organization and agent IDs, so analytics and access align with how your workspace is modeled.
- Dashboard entry points for team overview and (where available) activity snapshots alongside core metrics.
Governance & compliance-ready settings
Retention, security, and auditability features align with how regulated teams buy software—exact scope depends on your plan.
- Audit trails and security-focused activity views on plans that include them—see who changed settings and high-level security events.
- Data retention and privacy controls in organization settings; pair with your DPA and internal records policies.
- Paths toward SSO and stricter authentication on suitable tiers; security and notification preferences in one settings area.
- Analytics and governance story continues on the platform page: exports, scheduled reporting, and advanced dashboards where implemented.

Analytics & governance Compare plans

Security & compliance

Encryption in transit & at rest

Customer data moves over TLS in the browser and app; stored content and backups use provider-grade encryption aligned with how the stack is hosted.

HTTPS for dashboard, widget, and API traffic; modern cipher suites on the application edge.
Secrets and keys managed outside the client—BYOK keys stay under your provider accounts when you use that mode.
Database and object storage inherit the cloud provider’s encryption defaults for data at rest.
Not “end-to-end” in the chat-app sense: FlexyAgents operates as a SaaS control plane with standard cloud encryption.

Data protection

Roles, sessions & integration auth

Team members sign in to the dashboard with account-based access; connectors and channel bots use OAuth or scoped tokens per integration.

Organization membership and roles determine who can change agents, knowledge, billing, and security settings.
Platform deployments (Slack, Teams, WhatsApp, etc.) are connected with per-channel credentials you authorize.
API and embed keys can be rotated from settings; scope automations and widgets to the agents you choose.
Optional SSO and stricter auth paths on tiers that support enterprise login flows.

Data protection

Audit trails & activity visibility

Where your plan includes them, see who changed high-impact settings and review security-relevant events—designed for buyers who answer to IT and compliance.

Team audit views (where enabled) surface organization activity such as settings and membership changes.
Security-focused logs help trace authentication and configuration events appropriate to your tier.
Depth and retention follow plan limits—upgrade when you need longer history or export.
Pair in-app trails with your SIEM by exporting or forwarding where product support allows.

Compliance

Data lifecycle & privacy settings

Retention, deletion, and regional expectations are handled through organization settings and your agreements—so legal and DPO teams have levers they recognize.

Organization settings include data retention and privacy controls you can align to internal policy.
Customer content (conversations, uploads, knowledge) is scoped by organization_id and access rules in the product model.
GDPR-oriented buyers typically pair the product with a DPA and subprocessors list from your contract pack.
Deletion and export expectations should be confirmed for your workload during procurement.

Compliance

Hosted platform footprint

FlexyAgents runs on managed cloud infrastructure with patching and scaling handled by the service—so you inherit baseline uptime and network isolation patterns from the provider.

Multi-tenant SaaS architecture with logical isolation between customer organizations in the data model.
Edge and application layers benefit from provider DDoS mitigation and certificate management.
Backups and redundancy follow the hosting provider’s practices for the regions you select or default to.
Dedicated or single-tenant deployments, if offered, are scoped in enterprise agreements—not the default self-serve path.

Infrastructure

Abuse resistance & monitoring

API rate limits, authentication checks, and operational monitoring reduce casual abuse; this complements—not replaces—your own security monitoring program.

Rate limiting on sensitive routes reduces brute-force and scraping-style misuse of public endpoints.
Webhook and OAuth flows validate signatures and tokens expected for each channel integration.
Operational metrics alert the operator when dependencies error or quotas are exceeded.
For regulated workloads, combine platform controls with your SOC processes and vendor risk reviews.

Infrastructure

Attestations & regulatory fit

Badges summarize posture; your legal and security teams should validate mapping to your jurisdiction and data types.

SOC 2 Type II

Independent attestation over security, availability, and confidentiality controls for the service.

Useful for vendor security questionnaires and enterprise procurement.
Ask sales for the current report under NDA if your policy requires it.
Scope covers the in-scope product and environments defined in the report period.

SOC 2 report

GDPR readiness

Processes and settings designed so EU customers can meet GDPR expectations together with contractual terms.

Data processing agreement and subprocessors documentation for EU/UK buyers.
Retention, access, and deletion workflows you can map to Articles 15–20 with your legal team.
Controller vs processor responsibilities split per your contract and use case.

DPA & controls

ISO 27001

Formal information security management system certification roadmap.

Controls and evidence collection aligned with ISO 27001 practices.
Status shown as in progress—confirm target date with sales or security contact.
Often paired with SOC 2 evidence for international RFPs.

In progress

HIPAA & healthcare

A BAA and hardened configuration may be required before PHI can appear in prompts or knowledge.

Planned / evaluated per roadmap—not a default self-serve HIPAA offering unless explicitly sold.
US healthcare teams should run a BAA and risk assessment before production PHI.
Contact sales for the current posture and any limited availability programs.

Planned / evaluate

Analytics, access & security Talk to security / sales

For questionnaires, pen tests, and custom terms, route through your account executive or the contact form—we’ll align answers to your plan and region.

FlexyAgents — the AI customer support platform and AI assistant platform for customer service & operations

From your first agent to every channel—without guesswork

Create & configure your agent

Connect your knowledge

Add automations & workflows

Deploy everywhere & improve

Create & configure agents from proven templates

Design the assistant

Knowledge base chatbot & AI help center assistant

How RAG powers grounded answers

Knowledge ingestion

Embeddings & indexing

Retrieval & ranking

Grounded answers

Connect Flexy Agents to your tools

Documentation & support

Commerce & catalogs

CRM & marketing

Files & collaboration

Calendars & booking

Turn chats into workflows across your stack

Deploy agents on your site, your stack, and every major channel

Messaging & inboxes

Websites & builders

See Flexy Agents in action

Conversation performance

Volume & latency trends

Customer experience

Quality over time

Knowledge & retrieval

Retrieval health

Usage & footprint

Cost & scale

Sample programs from your Agent templates

Customer support & tickets

FAQ & self-serve answers

Technical & documentation

Sales & product conversations

Lead generation & qualification

Appointments & scheduling

General & internal copilot

Custom programs from a neutral base

Built for teams and governance

Analytics & reporting

Operational analytics

Team & access

Governance & compliance-ready settings

Security & compliance

Encryption in transit & at rest

Roles, sessions & integration auth

Audit trails & activity visibility

Data lifecycle & privacy settings

Hosted platform footprint

Abuse resistance & monitoring

Attestations & regulatory fit

SOC 2 Type II

GDPR readiness

ISO 27001

HIPAA & healthcare

Get in touch

Have Questions? We Have Answers

What is FlexyAgents?General

How does retrieval (RAG) keep answers accurate?Knowledge

What can I use as a knowledge source?Knowledge

What assistant templates ship with the product?Agents

Where can visitors and employees talk to my agents?Channels

What is the difference between hosted AI and BYOK?Billing

Which LLM providers and models are supported?Billing

What do automations do in FlexyAgents?Automations

What can I see in analytics and the dashboard?General

How do I get started?Implementation

Is there a free plan?Billing

What limits should we expect on plans?Billing

What happens if we exceed usage?Billing

How does FlexyAgents protect customer data?Security

How should we handle GDPR or enterprise security reviews?Security

How FlexyAgents works

What FlexyAgents is

Support, sales, and internal copilots

Knowledge bases and RAG