About FlexyAgents
We build software for teams that need assistants grounded in their own policies, docs, and systems—not generic chat that improvises answers. One platform spans customer experiences, internal copilots, and operations workflows so you govern models, knowledge, and channels in a single workspace.
Plays alongside stacks teams already run (15)
Logos use the same proxied brand marks as the connector catalog; third-party names belong to their owners.
- FlexyAgents is a workspace for assistants that retrieve from your knowledge and tools before they answer—not a generic chat box bolted onto your site
- Customer-facing, internal, and operations use cases share templates, connectors, automations, and analytics so platform teams do not maintain parallel stacks
- Hosted inference and BYOK paths, scoped knowledge bases, and governance features scale with your plan—not a one-size-fits-all enterprise gate
- The same HTTP APIs and widget embeds your engineers test in staging are what power production agents
Mission
Help every team ship assistants they can trust
We focus on retrieval, clear handoffs, and controls—so AI augments how you already work instead of inventing policies or workflows from thin air.
Grounded in your sources
Answers should cite what you approved: handbooks, help centers, CRM fields, and connector-synced wikis—not whatever the model guessed.
- Scoped knowledge bases keep public, internal, and partner content separated
- Templates encode tone, escalation, and confirmation patterns per use case
- Low-confidence behavior can defer to humans or official links
Built for serious rollouts
Roles, API keys, data settings, and analytics live in one place so IT and security can review FlexyAgents like any other business system.
- BYOK and hosted models share the same agent configuration
- Retention and export behaviors follow what your subscription exposes
- Omnichannel deployment is plan-aware so you grow channels deliberately
Ship, measure, improve
We bias toward shipping working agents quickly—then using conversation signals to fix docs, policies, and automations that still drive volume.
- Same automations layer for Slack pings, webhooks, and ticket creation
- Clone agents for regions, brands, or API versions without duplicating infrastructure
- Product surface area grows from customer and operator feedback
Product
What FlexyAgents is
A control plane for conversational agents: models, knowledge, channels, automations, and APIs—whether you serve customers, employees, or both.
Agents & templates
Start from presets for support, FAQ, booking, internal copilots, and more—then tune prompts, tools, and knowledge scope per assistant.
- Dashboard-first editing without shipping code for every copy change
- Behavior settings separate customer-facing tone from internal chat
- Templates accelerate time-to-first-conversation
Knowledge & connectors
Uploads, crawls, Q&A pairs, and scheduled sync from dozens of connector families keep retrieval aligned with systems of record.
- Semantic search and chunking match how the product indexes content
- Files, wikis, tickets, and CRM-adjacent sources can coexist per base
- Marketing uses the same catalog story as the in-app picker
Channels & surfaces
Web widget and hosted help first; expand to Slack, Teams, email, SMS, and messaging as your plan unlocks those integrations.
- One assistant can serve multiple surfaces with shared governance
- Mobile-friendly layouts for field and deskless teams
- Channel mix stays explicit in packaging conversations
Automations & API
Trigger webhooks, notify channels, or POST to your stack when conversations reach defined states—plus HTTP chat for custom UIs.
- Reuse automation patterns across support, sales, and internal agents
- Bearer-scoped API keys with the same rate limits as the widget
- Pairs with connectors for end-to-end workflows
Solutions
Where teams start
Most organizations begin with one high-friction loop—then expand once retrieval and governance feel predictable.
Customer support & help
Deflect repetitive tickets with answers tied to Zendesk-style knowledge, crawled docs, and clear escalation rules.
- Hand off to humans with full transcript context when needed
- Expand from web to chat apps as plans allow
Internal employees & ops
Give HR, IT, and operations a copilot scoped to policies and runbooks—without mixing in customer-facing corpora.
- Slack and Teams-first adoption paths
- Same analytics plane as external agents
Scheduling & bookings
Walk visitors through services, policies, and confirmations before automations update calendars and CRM fields.
- Explicit confirmation patterns reduce double-books
- Reminder and handoff paths via your existing messaging stack
Docs, APIs & runbooks
Technical Support–style agents stay inside retrieved specs and procedures—ideal for developer portals and solutions engineers.
- HTTP API for IDE-adjacent or internal tools
- Scoped bases for public vs internal technical content