Privacy Policy

Last updated: this document is provided for transparency. Have it reviewed by qualified counsel for your jurisdictions.

Information we collect

We collect information needed to operate the service, including account details (such as name, email, and organization), billing data processed by payment providers, content you upload for knowledge bases, usage and diagnostic logs, and communications you send to support.

How we use information

We use data to provide and improve FlexyAgents, authenticate users, prevent abuse, analyze reliability, comply with law, and communicate about the product. Model providers you configure under BYOK receive prompts according to their terms.

Sharing

We share data with subprocessors that help us run the platform (e.g., hosting, analytics, email) under agreements that limit use to providing the service. We may disclose information if required by law or to protect rights and safety.

Retention

Retention depends on your plan, workspace settings, and legal obligations. Administrators should configure lifecycle rules aligned with internal policy and applicable regulation.

Security

We implement administrative, technical, and organizational measures appropriate to the nature of the service. No method of transmission or storage is perfectly secure; report suspected issues to security contact provided in your order form or support channel.

International transfers

Data may be processed in countries where we or our subprocessors operate. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of personal data, and to object or port data. Contact us using the details in the app or on the website to exercise rights.

Contact

For privacy questions, contact us through the support or sales channel listed on flexyagents.com.

Shopify app

When you install FlexyAgents - AI Store Chat from the Shopify App Store we process store data as a processor on your behalf:

• Catalog and content: product, collection, page, blog, and policy text is synced into your FlexyAgents knowledge base so the assistant can answer shoppers.
• Orders and inventory: looked up live when a shopper asks about an order, price, or stock. We do not bulk-store customer profiles or order history in the knowledge base.
• Access token: stored encrypted so we can sync and answer on your behalf.
• Uninstall: we mark the install inactive and drop the access token. Shopify also sends shop/redact after uninstall; we then delete remaining install records for that shop.
• Customer requests: we honor Shopify mandatory webhooks customers/data_request, customers/redact, and shop/redact. Because we do not persist customer profiles, customer redact is typically a no-op beyond the audit log.

Shopify merchants can reach us at privacy@flexyagents.com or through in-app support.